Dispatch Testing & Hiring Process
Dispatchers are held to a high standard of professional conduct, which is essential to maintaining the trust of those they serve. The dispatch hiring process is designed to find qualified individuals capable of meeting the demands and standards of this unique career. The dispatch hiring and testing process is lengthy and may take up to 5 months to complete from the time the position opens until a new employee is hired.
Once an application is qualified by human resources a letter of invitation to an orientation/test sign-up is sent to the applicant. The orientation describes the hiring process and the dispatch position. After the orientation interested applicants are invited to sign up for the CritiCall computerized skills test.
Computerized Skills Test:
The computerized skills tests consists of individual modules which test skills such as data entry, multi-tasking, decision making, prioritization, character comparison, memory recall, reading comprehension, spelling, sentence clarity, map reading and call summarization. An applicant must pass all modules of the test in order to continue in the testing and hiring process.
Interview & Psychological Test:
If an applicant passes the CritiCall skills test they will be scheduled for an oral board style interview and the first of two psychological tests. Scores from the CritiCall test and interview will be used to determine which candidates are under consideration for the position. The psychological test and associated questionnaire will be submitted to a Psychologist for evaluation for only those candidates being considered for the position.
Candidates under final consideration will be offered a conditional offer of employment at which time another psychological test, an interview with a psychologist and a medical physical will be scheduled. The medical physical schedule includes a drug screening, hearing and general health exam.
Background investigations are also conducted on candidates under final consideration for a dispatch position. Background investigations include work history, driver history, criminal history, credit history, personal history and the results of the medical and psychological evaluations.
Candidates who have successfully passed the testing and hiring process will be offered a dispatch position two or more weeks in advance of the beginning of the dispatch basic training in order to give current employers notice.
Dispatcher Employment Application
To apply for a WHP dispatch position, there must be a vacancy announcement posted for a PSDI04 Highway Patrol Dispatcher I.
Prior to submitting an application, please call (307) 777-4325 to verify that applications are currently being accepted.
Salary & Benefits
Starting salary for a Wyoming Highway Patrol Dispatcher I (PSDI04) is $2645.00/month. Dispatchers are eligible to promote to a Wyoming Highway Patrol Dispatcher II (PSDI06) once they have acquired the knowledge and skills of a Dispatcher I and once they have four years of dispatcher work experience. The Wyoming Highway Patrol Dispatcher II (PSDI06) salary range is $3004.00-$4240/month.
Wyoming Highway Patrol dispatchers receive competitive pay and a number of "benefits" which include:
· Medical, dental, vision and life insurance premiums that are substantially paid for on a monthly basis by the State of Wyoming. Healthier Wyoming Program which provides a discount on insurance.
· Sick leave that accrues, up to a maximum of eight hours per month to start, based on the number of hours worked each month. An unlimited number of days may be accrued and carried over from year to year.
· Vacation time that accrues based on the number of hours worked each month. The accrual rate increases every five years to a maximum accrual rate of 16 hours a month. Accrued vacation time may be carried over each year, with carry over maximums ranging from 30-48 days, dependent upon length of service.
· Nine paid holidays which are observed each year.
· Overtime paid at “time and a half”, 1.5 times the individual’s normal hourly rate.
· Longevity Pay which provides an additional $40 per month for each five years of unbroken service, unlimited accrual .
· Law Enforcement retirement is substantially paid by the State of Wyoming.
· Wyoming 457 Deferred Compensation Plan under which employees may defer a portion of their income to provide a return in investment.
· Seventy-five percent reimbursement for tuition for continuing job-related education.
· Ongoing, certified training.
The Wyoming Highway Patrol Communications Basic Course is comprised of multiple trainer evaluated phases. Newly hired dispatchers receive a minimum of four weeks of classroom training, two weeks of call taking training and eight weeks of on-the-job radio training. The training also fulfills Peace Officer Standard and Training (POST) certification requirements.
During the classroom portion of the communications basic course new dispatchers learn about the state geography, state highway system, professionalism and ethics, emergency telephone answering, law enforcement language and codes, law enforcement computer systems, critical incidents, stress management and more. Students will be tested on classroom material and will be expected to participate in simulations in order to learn the role of the dispatcher in law enforcement and related emergency services.
Call taking training applies the classroom training to a live work setting. A new dispatcher is coached and monitored by a communications training officer during this phase of training and will receive daily feedback on their progress.
On-the-job radio training is the final phase of training for a new dispatcher and lasts a minimum of eight weeks. A new dispatcher must apply knowledge from the classroom and call taking during their radio training. Again a communications training officer monitors and evaluates the trainee’s progress during this phase. Successful completion of each phase is required before the new dispatcher is released to work independently.
Dispatchers who become permanent employees are required to complete an additional twenty hours of POST training every two years in order to maintain an advanced dispatcher certification. Dispatchers may also receive a POST professional dispatcher certification if they meet the training experience requirements of the certification.